FAQS

FAQ'S
  • 1. How does “I’m Happy” work?

    “I’m Happy” connects Experienced and certified psychologists, counsellors and therapists on a single platform to clients seeking mental health solutions through online mental health counselling services.

  • 2. Is my information confidential & secure?

    “I'm Happy” ensures end to end encryption and protects all the data in such a way that it is not misused or shared with anyone.

  • 3. How do I choose a Counsellor?

    We provide information such as the expertise of the counsellor, education, experience and number of years of experience. This helps you in selecting an appropriate counsellor.

  • 4. What are the timings of the service?

    The client can choose the date and time at their convenience from the given time slots available.

  • 5. How much will this process cost?

    “I’m Happy” aims to cut down the cost of the process by giving discounts and providing lesser price sessions which is affordable for the client compared to the traditional counselling process.

  • 6. How secure is the payment gateway?

    We use standard payment gateway system. Thus, your payments are safe and secured.

  • 7. What are the languages in which counselling is available?

    Hindi, English, Gujarati

  • 8. What is the refund policy?

    Please Click on the following link to check the REFUND POLICY

  • 9. I want to connect particularly with Female/male therapist for the package, Is that possible?

    Yes, It is possible. 

  • 10. What if the session is going on and due to technical difficulties the session ends? Do I get a refund or a new session?

    Please Click on the following link to check the REFUND POLICY

  • 11. What is Counselling?

    Counselling is the opportunity to discuss your thoughts and feelings about any issue that you face in every-day life that you may wish to explore and understand better, in a professional and confidential way, with a qualified counsellor, over a period of time. It is a collaborative process in which you as the expert in your life, gain greater awareness and find your own answers.

  • 12. Is online counselling & therapy effective?

    Online  counselling & therapy is the most effective and comfortable way to help you overcome your emotional and mental issues. It helps you connect with your therapist based on your convenience, comfort and need. Many types of research have highlighted that online counselling & therapy is as effective and successful in dealing with mental health problems as face-to-face therapy.

  • 13. Who needs counselling?

    A common misconception about counselling is that only people with severe mental health issues need counselling. In reality, many people who attend counselling are bright and stable individuals who are looking for solutions to everyday issues like stress.

  • 14. When to seek counselling?

    Counselling is about strengthening oneself and seeking personal growth and development. If you find yourself experiencing troubling thoughts and emotions, it is extremely important to take the crucial step forward and seek professional help.